No returns on custom or personalized orders. This includes all ring box orders. Please message me with any problem. I will happily work hard to make it right for you.

Any non-exempt item may be returned within 14 days, starting from the day of receipt, by EU residents only, by first contacting me and explaining your reason for return. No returns based on refusal to pay your import fees. An item that has sat in Customs due to your refusal to pay import fees will result in substantial penalty fees due to loss of re-sale time of your item, said fee to be determined by me, the Shop Owner. Please ask all questions prior to committing to purchase any item that must be shipped overseas, to avoid costly returns. shipping fees are never reimbursed.

All returns of non -exempt items must notify me within 24 hours of receipt, & returned within 3 days. See above for exempt items. Please do not ask me to take back a ring box based upon a the color you chose, or a monogram you chose. I will work closely with you to insure color matching if the proper listing is purchased. Those boxes purchased directly from a listing will not be refunded based upon color matching. All monitors and people display and see color differently. If color matching is very important to you, please purchase swatches or the Custom Color listing for your ring box. This will insure happiness with your color.

I DO NOT REFUND MY SHIPPING COSTS UPON RETURN OF ANY ITEM IN WHICH FREE SHIPPING WAS RECEIVED AT PURCHASE.

Yes, but please contact me at info@familyjoolz.com for inquiries. Please place the phrase ‘wholesale Inquiry’ in the subject heading. I will be able to find your email that way. Thank you.

Most rings can be resized by your local jeweler up or down several ring sizes. Please ask if you see a ring you love but is not in your size.

You can, but not due to size unless the ring is not re-sizable, due to its design ( full eternity ring, etc).
There is a 20% restocking fee for any return. This covers the liability of shipping one-off rings through the mails and to get the ring to you safely. You are also responsible for the return cost of the ring and the original shipping cost. The ring must be returned in the same condition as it was upon receipt and must be returned via Fed Ex 3-Day or faster.
This policy also applies to other pieces of jewelry that are not rings, with exception of the sizing policy.
The cost of returning a piece of jewelry also includes my shipping cost to you, through Fed Ex. Free shipping does not apply to returns.